Your rights and obligations as a buyer on BitcoinPeople
Behaviour we prohibit on Etsy
Requirements for participating in community spaces
Our agreement with you about your use of our payments services
Our privacy practices for our site, mobile apps and other services
Your responsibilities regarding sanctions and trade restrictions
BitcoinPeople connects thoughtful consumers around the world with creative entrepreneurs. It’s an ecosystem where people of all backgrounds inspire each other and build relationships through making, selling, and buying unique goods. We want everyone on BitcoinPeople to feel safe, and fostering an inclusive environment is our priority. This policy explains the kind of behaviour we prohibit on BitcoinPeople to make sure we all have a positive experience.
On BitcoinPeople, you can’t discriminate based upon:
- National origin
- Gender identity
- Sexual orientation
Any other characteristic protected under applicable law
It is your responsibility as a seller or buyer to know your local laws and any other legal regulations on discrimination that might apply to you.
Whether you’re listing items or using community spaces on BitcoinPeople, discrimination is not allowed. Examples of prohibited behaviour on BitcoinPeople include, but are not limited to:
- Refusal of service based on membership in one or more protected group
- Derogatory or demeaning remarks against protected groups listed above
- Racial slurs
- Posts that support or glorify current or historical hate groups
If you think discrimination has occurred on BitcoinPeople, please report it by e-mailing connect@BitcoinPeople.online and we will investigate. If you see a listing on BitcoinPeople which you believe violates BitcoinPeople’s Prohibited Items Policy, we encourage you to flag the item by using the Report this item to BitcoinPeople link at the bottom of each listing page. We have a timely review process for all reports.
Last updated on 08 October, 2018
Community is at the heart of all we do at BitcoinPeople. BitcoinPeople members use community spaces to inspire each other, share knowledge, discuss ideas, and build relationships. Community spaces include the Forum.
1. Using Community Spaces
A community space is a public feature of BitcoinPeople where members can interact with one another. Members who use any of the community spaces must be over 18 years old. In addition, to make sure that BitcoinPeople continues to be a place that’s safe and respectful, you agree to comply with the following policies in all community spaces:
Respect other members’ privacy. Don’t share private or personally identifying information in public areas of the site, and don’t spam.
Be honest and transparent about who you are. Don’t use a fake identity.
Be respectful towards other members. Don’t use community spaces to publicly disparage a specific member, shop, or item.
Don’t use community tools or spaces to interfere with another member’s business.
Don’t use community spaces to discuss coordinating pricing with other sellers.
Don’t use community spaces to harass other members. Similarly, don’t post content in community spaces that may promote, support, or glorify hatred.
Don’t publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
Don’t engage in illegal activity or activity that infringes someone’s intellectual property, or encourage others to engage in that type of activity.
BitcoinPeople reserves the right to take action against any account or content that violates this policy.
Continue reading below some additional policies that apply to you while using specific community spaces.
Forums are a public space on BitcoinPeople where you can gather with members of our community to discuss anything you would like to talk about.
By using BitcoinPeople’s Forums feature, you acknowledge that:
Your posts in the Forums are permanent (unless they are deleted by BitcoinPeople for violation of our policies).
Your posts should be helpful, constructive, and encouraging when voicing dissent or criticism.
Moderators may take certain actions to keep the Forums organised and helpful for everyone. Such actions are not up for public discussion.
BitcoinPeople reserves the right to remove any inappropriate content in the Forums at any time.
You may lose your BitcoinPeople Forums and Seller Handbook posting privileges if you violate any community policies.
BitcoinPeople will not monitor third-party forums or other independent team sites.
Any use of the term “BitcoinPeople,” other BitcoinPeople Trademarks, or similar marks must comply with BitcoinPeople’s Trademark Policy.
Last updated on 04 Apr, 2018
BitcoinPeople Payments Policy
This policy explains all of your rights and obligations when using BitcoinPeople payment systems.
1. Accepting These Terms
3. Third-Party Services
4. BitcoinPeople’s Rights and Responsibilities
5. Seller Rights and Responsibilities
6. Appointment of BitcoinPeople as Limited Payment Collection Agent for Sellers
9. Payment Processing Fees
10. Reporting Obligations
1. Accepting These Terms
This document (the BitcoinPeople Payments Policy or the ‘Policy’, for short) sets out your rights and responsibilities when you use BitcoinPeople Payments on BitcoinPeople’s services (we’ll refer to BitcoinPeople.online and other services as our ‘Services’), so please read it carefully. By using BitcoinPeople Payments, you’re agreeing to the Policy.
The Policy is a legally binding contract between you and BitcoinPeople.
BitcoinPeople payments system allows the buyer to purchase items from sellers/vendors store using PayPal, Bitcoin, Litecoin, Ethereum & Bitcoin Cash.
All money and/or cryptocurrency sent by the buyer is transferred to associated BitcoinPeople accounts.
Cryptocurrency payments are processesed by GoURL.io and fees may apply. See website for details.
BitcoinPeople charge a fee of 5% on all transactions. Therefore Sellers/Vendors receive weekly 95% commission payouts for goods sold automatically after 1 week via their chosen payments option. Fees apply.
3. Third-Party Services
BitcoinPeople has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.
BitcoinPeople partners with PayPal and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, BitcoinPeople reserves the right to contact you directly and to seek payment.
BitcoinPeople may share your personal or transactional information with those third-party service providers when it’s necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.
If BitcoinPeople receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending your selling privileges or removing certain payment methods.
BitcoinPeople supports PayPal.
4. BitcoinPeople’s Rights and Responsibilities
As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.
BitcoinPeople may refuse service of BitcoinPeople payments to anyone, for any reason, at any time.
In the event that a buyer does not make payment for the purchase of a legitimate item sold using BitcoinPeople payments (e.g., where the buyer used a stolen or unauthorised credit card), BitcoinPeople may provide limited payment protection to the seller, in the interest of fairness.
BitcoinPeople will send you any relevant notices regarding your use of BitcoinPeople Payments in accordance with our Electronic Communications Policy.
5. Seller Rights and Responsibilities
In the event that a buyer submits a chargeback, BitcoinPeople will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. BitcoinPeople reserves the right to recoup funds associated with buyer chargebacks.
B. Communications. We will inform sellers of each transaction, or of other information pertaining to BitcoinPeople payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through BitcoinPeople’s Conversations tool.
C. Refunds. Refunds or adjustments paid by BitcoinPeople to buyers for payments made through BitcoinPeople Payments may be initiated using the refund functionality in the seller’s payment account. Any such funds paid by BitcoinPeople to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s BitcoinPeople bill.
Fully refunded transactions may be eligible for cancellation in accordance with the Seller Policy and this Help article.
D. International Trade Laws. You agree that your use of BitcoinPeople Payments will not involve any countries, entities, individuals or items prohibited by sanctions, embargoes, regulations or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (‘OFAC’) or other government agencies.
6. Appointment of BitcoinPeople as Limited Collection Agent for Sellers
Each seller appoints BitcoinPeople as its agent for the limited purpose of receiving, holding and settling payments to seller. BitcoinPeople will settle payments that are actually received by BitcoinPeople to each seller, less any amounts owed to BitcoinPeople and subject to these Terms. Each seller agrees that a buyer payment received by BitcoinPeople, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether BitcoinPeople actually settles such payment to seller. If BitcoinPeople does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against BitcoinPeople and not the buyer.
A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete once the payment is approved by BitcoinPeople or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds in a payment account balance are eligible for deposit (the ‘Available Balance’) into a seller’s Paypal account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.
B. Country and Currency Options. Available Balances can only be deposited currently via PayPal. fees apply
C. Scheduled Deposits. BitcoinPeople will instruct our payments partners to initiate a deposit of a seller’s Available Balance into the seller’s bank Paypal on a weekly basis. Sellers can select to be paid once their balance is above the threshold of £25. In this policy we’ll refer to the date of disbursement as the ‘Payment Date’. Deposits into a seller’s PayPal account will generally be credited within three (3) to five (5) business days from the date BitcoinPeople initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s PayPal processes the request.
D. Holds and Delays. In some cases, deposits to sellers’ Paypal accounts could be temporarily delayed by an issue at BitcoinPeople, at BitcoinPeople’s third-party service providers, or at a seller’s bank. We’ll do our best to communicate with the affected sellers as soon as we can.
If we believe that a seller’s actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s payment account balance.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.
Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.
A reserve is defined as a fixed percentage of a seller’s payment account balance delayed prior to being included as part of a seller’s Available Balance for a period of up to 180 days.
If BitcoinPeople places a hold, a deposit delay or a reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.
We always work hard to avoid and minimise any delays. However, please note that BitcoinPeople is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
E. Escheatment. If BitcoinPeople cannot settle funds into a seller’s paypal account, the funds will remain in the seller’s payment account. It is the seller’s sole responsibility to update his or her bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, BitcoinPeople will escheat the funds to the relevant government authority in order to comply with escheatment laws.
B. We may obtain reimbursement of any amounts owed by a seller to BitcoinPeople by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s credit card on file, charging the seller’s bill, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement.
9. Payment Processing Fees
A. Overview. BitcoinPeople charges a fee (the ‘Payment Processing Fee’) for processing each transaction through BitcoinPeople payments. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your payment account. Unlike other fees charged by BitcoinPeople, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill.
B. Fee Amount. Payment Processing Fees are 5% for all commission payments sent to sellers
C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller’s payment account, BitcoinPeople will settle the associated transaction proceeds in the currency of the seller’s payment account. When such a service is required, BitcoinPeople applies an additional 2.5% transaction charge. Calculation rates are updated hourly.
D. Value-Added Tax (VAT). Depending on your business status and location, BitcoinPeople may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on BitcoinPeople Payments processing fees for sellers located in eligible BitcoinPeople Payments countries where required.
E. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer’s browsing currency, BitcoinPeople will automatically calculate the listing price in the buyer’s browsing currency. When such a calculation is required, BitcoinPeople applies an additional 2.5% transaction charge. Calculation rates are updated hourly.
F. Interest. In the UK, BitcoinPeople may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay payment account Available Balances to sellers.
10. Reporting Obligations
Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States or being paid in USD that meet both of the following thresholds in a calendar year (reporting):
A. More than $20,000 USD in gross sales, and
B. More than 200 transactions.
To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to BitcoinPeople.
Sellers may terminate this contract and their acceptance of BitcoinPeople payments at any time by adjusting the Settings in their account with BitcoinPeople. BitcoinPeople may also terminate or suspend a seller’s use of BitcoinPeople payments at any time.
Upon termination, any non-disputed available balance will be deposited into a seller’s PayPal account. BitcoinPeople reserves the right, upon termination of access to BitcoinPeople payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller’s payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorised in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.
Last updated on 19 September, 2019
At BitcoinPeople, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by BitcoinPeople. This policy explains our privacy practices for BitcoinPeople.online (which we’ll refer to as the “Site”) and our other services provided by BitcoinPeople (“BitcoinPeople,” together with “we,” “us,” and “our”).
2. Information Collected or Received
3. Choice & Control
5. Messages from BitcoinPeople
7. Information Uses, Sharing & Disclosure
11. Your Rights
12. Your Responsibilities
13. Withdrawing Consent
By using the Services, you acknowledge that BitcoinPeople will use your information in the United Kingdom and any other country where BitcoinPeople operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe.
2. Information Collected or Received
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
Registration, Account Setup, Service Usage: In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose and that represents your identity on BitcoinPeople. You may review, change, or remove that name through your account settings. You need to provide this information to enable us to provide you with the Services. Depending on which services you choose to use, additional information, such as a shop name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services. For example, we need a physical postal address if you are buying something on the Site for delivery. BitcoinPeople may require information such as your full name, social security number, identification ID or tax ID, date of birth, bank account information, credit card information, and/or other proof of identification in order to verify your identity and provide this service to you and to comply with applicable law. We may need to store credit card information (or arrange for it to be stored) and use it for both billing and payment purposes. Depending on your local jurisdiction, you can also choose to allow us to save your credit card information to facilitate the checkout process for future purchases. BitcoinPeople may contact individual shop owners confidentially to request more information about their shops or items listed through the Services, or to ensure compliance with our rules and applicable law. In order to use certain products or services on BitcoinPeople, you may be required to complete an application; information that you submit through the application processes will not be displayed publicly and will only be used internally by BitcoinPeople, unless otherwise specified.
Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings.
The name associated with your account, which you may review and change in your account settings, is publicly displayed and connected to your BitcoinPeople activity. Other people may see the date you joined; ratings, reviews and related photos for items you purchased or sold; your profile information; items you listed for sale; your shop pages and policies; your Favourites, followers, and those you follow; sold item listings and the number of items sold; comments you post in our community spaces; and information you decide to share via social networks.
Automated Information: BitcoinPeople automatically receives and records information from your browser or your mobile device when you visit the Site or use the Apps or use certain other Services, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalised experience for members and visitors.
We may also automatically collect device-specific information when you install, access, or use our Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers. For more information about these online tools and how we use them, see our Cookies & Similar Technologies Policy and “Information Uses, Sharing & Disclosure” section below.
Location Information: We may collect information about your use of the Services for advertising, analytics, to serve content and to protect the Services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). When you use the Apps, you may choose to share your geo-location details with BitcoinPeople in order to use functions like our local marketplace, maps, and for in-person sales (although you don’t need to share these details). You may choose to publish your location when you sell on BitcoinPeople.
We may obtain location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We may use and store information about your location to provide features and to improve and customise the Services, for example, for BitcoinPeople’s internal analytics and performance monitoring; localisation, regional requirements, and policies for the Services; for local content, search results, and recommendations; for shipping and mapping services; and (using non-precise location information) marketing. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information through the settings on the Apps or on your mobile device. Certain non-precise location services, such as for security and localised policies based on your IP address or submitted address, are critical for the site to function. We will only share your geo-location details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services. You may also choose to enable the Apps to access your mobile device’s camera to upload photographs to BitcoinPeople.
Analytics Information: We use data analytics to ensure site functionality and improve the Services. We use mobile analytics software to allow us to understand the functionality of the Apps on your phone. This software may record information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, app errors and debugging information, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Information from Third Parties: Some members or visitors may choose to connect to BitcoinPeople or register an BitcoinPeople account using an external third-party application, such as Facebook, or an app developed using the BitcoinPeople API. BitcoinPeople may receive information from those connected third-party applications. Connecting your BitcoinPeople account to third-party applications or services is optional. If you choose to connect your account to a third-party application, BitcoinPeople may receive information from that application. We may also collect public information in order to connect with you. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on BitcoinPeople on certain social media networks which are connected to your BitcoinPeople account, and you can revoke your permission anytime in your account settings.
Non-Member Information: BitcoinPeople may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered BitcoinPeople (a “non-member”) in connection with certain BitcoinPeople features, such as when a non-member chooses to subscribe to an BitcoinPeople newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, or a member sends a gift card code to a non-member, or a non-member uses the Guest Checkout feature when making a purchase through one of the Services. Non-member information is used only for the purposes disclosed when it was submitted to BitcoinPeople or to facilitate action authorised by the non-member.
3. Choice & Control
We know that members of our community value having control over their own information, so BitcoinPeople gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your BitcoinPeople account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request the deletion of the personal information in your account.
Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to BitcoinPeople, via your settings); (ii) data correction (including the ability to update your personal data, in many cases via settings); (iii) data deletion (including the right to have BitcoinPeople delete your personal information, except information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask BitcoinPeople to stop processing your personal data, with some exceptions, by contacting us).
We use non-technically necessary cookies and similar technologies. A more detailed explanation of the technologies we use, and how to opt out when applicable, can be found in BitcoinPeople’s Cookies & Similar Technologies Policy.
You may also control the receipt of certain types of communications from BitcoinPeople in your account settings. BitcoinPeople may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings, and you can learn more in the “Messages from BitcoinPeople” section of this policy.
If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account.
Many changes that you make to your account settings are updated immediately, but some may take a few days to take effect, particularly those that impact email or marketing preferences. Some major requests, such as changes to billing information or account data deletion, may require verification of identity before they can be processed.
You may choose to connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to BitcoinPeople. We do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on BitcoinPeople helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favourites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email).
If you do not want your contacts to be able to find you on BitcoinPeople through your email address, phone number, or social networking connections, then you may change your findability through your account settings. If you do not wish to be located on BitcoinPeople via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information.
5. Messages from BitcoinPeople
On occasion, BitcoinPeople may need to contact you. Primarily, these messages are delivered by email or by push notifications for a variety of reasons including for both marketing, transactions and service update purposes. If you no longer wish to receive push notifications you can disable them at device level. You can opt out of receiving marketing communications via email in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your device such as operating system and user identification information, and every account is required to keep a valid email address on file to receive messages. BitcoinPeople may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent, BitcoinPeople may send you an SMS (or similar) message in order to provide you with customer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings.
Some messages from BitcoinPeople are service-related and necessary for members and Guest Checkout users. You agree that BitcoinPeople can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying conversations with buyers, and correspondence with BitcoinPeople’s support team.
When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for a Guest Checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the opt-out link included in marketing emails or messages. Members may also control some marketing emails or messages from BitcoinPeople through their account settings as well as through the opt-out link included in marketing emails or messages. Please note that some changes to your account settings may take a few days to take effect.
A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of BitcoinPeople (see the “Findability” section above for more information). If someone in your contact list is not already a member, you may invite them to join BitcoinPeople and an email will be sent to them on your behalf. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may send an invitation only to someone who has given you consent to receive one.
BitcoinPeople is a marketplaces and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We may engage certain third parties to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide that service. BitcoinPeople generally does not remove content from community spaces, and your posts may remain public after your account is closed, although your name will no longer be displayed alongside the post. You are responsible for the personal information that you choose to post in community spaces through the Services.
Another member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favourites. You may choose to make certain activities private through your account settings. You have the option to block any member with whom you do not wish to share your updates.
7. Information Uses, Sharing, & Disclosure
When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
you have consented to the processing, which you can revoke at any time;
necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
you have expressly made the information public;
necessary in the public interest; and
occasionally necessary to protect your vital interests, or those of others.
Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.
We rely on consent for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook, Google and other partners disclosed in our Cookies and Similar Technology Policy.
Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and improving our Services: We may use your information to improve and customise our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.
Keeping our Services safe and secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
We respect your privacy. BitcoinPeople will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with BitcoinPeople or other members. We may learn the sorts of products that you’re interested in from your browsing and purchasing behaviour on (and off) the Site or Apps and suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customising your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on BitcoinPeople. You may control your privacy settings through the opt-out buttons in your account settings privacy tab. Please note that some changes to your privacy settings may take a few days to take effect. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook or Google and we may use analytics aggregated from usage information including, for example, search keywords, favourites, browsing history and purchase history. In addition to consent as noted above, we also rely on our legitimate interest to send you marketing messages and for BitcoinPeople’s advertising programs.
If BitcoinPeople receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, BitcoinPeople may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name. Find out more about how BitcoinPeople responds to requests for records or information about members of BitcoinPeople’s community in our Requests for Information Policy.
Aggregated Information: BitcoinPeople may share demographic information with business partners, but it will be aggregated and de-personalised, so that personal information is not revealed.
Service Providers: BitcoinPeople also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to BitcoinPeople not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
We can speak only for ourselves; this policy does not apply to the practices of third parties (such as other members who sell using the Services, or API users) that BitcoinPeople does not own or control or individuals that BitcoinPeople does not employ or manage. If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. BitcoinPeople does not control the privacy policies of such third parties. BitcoinPeople is not responsible for the privacy or security practices of these sellers, API users, or other websites on the Internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.
The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in the US, it may be accessed by government authorities in accordance with US law.
To the extent that BitcoinPeople is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:
The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of Europe. We often use these Model Clauses when transferring personal information outside of Europe. You can request a copy of our Model Clauses by emailing connect@BitcoinPeople.com.
BitcoinPeople does not participate in Privacy Shield at this time. However, BitcoinPeople may rely on the EU-US Privacy Shield to transfer personal information to some of our third party service providers in the United States, where they are certified to receive such information under the Privacy Shield Program.
Necessary for the performance of the contract between BitcoinPeople and its members
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at legal@BitcoinPeople.com.
BitcoinPeople encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL). BitcoinPeople follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security. BitcoinPeople offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.
BitcoinPeople will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your BitcoinPeople member account), as described in this policy, or as needed to provide the Services to you. If you no longer want BitcoinPeople to use your information to provide the Services to you, you may close your account. BitcoinPeople will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, BitcoinPeople sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
11. Your Rights
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your BitcoinPeople account settings or by contacting us. Upon request, BitcoinPeople will provide you with information about whether we hold any of your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. Please ensure you’ve read the options you have under the “Choice & Control” section above. If you need further assistance, you can contact BitcoinPeople through one of the channels listed below under “Contact”. We will respond to your request within a reasonable timeframe.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings. Please note that some changes to your account settings may take a few days to take effect.
12. Your Responsibilities
If you sell using our Services, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.
As a data controller, to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for BitcoinPeople-related communications or for BitcoinPeople-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable BitcoinPeople policies and laws, you may not add any BitcoinPeople member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.
If BitcoinPeople and you are found to be joint data controllers of personal information, and if BitcoinPeople is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify BitcoinPeople for the expenses it occurs in connection with your processing of buyer personal information.
13. Withdrawing Consent
You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by permanently closing and deleting your account through the Privacy tab of your account settings. If your account does not have any open issues such as unpaid bills, unfulfilled orders, unresolved cases, or policy violations, you will receive an email with instructions to confirm your deletion request. This process may take up to approximately two weeks after which your account will be deleted to the extent permitted. Depending on which of our Services you’ve used (such as whether you’ve made purchases or sales on BitcoinPeople), we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted. This deletion is permanent and your account cannot be reinstated.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.
If you have any questions: firstname.lastname@example.org
Last updated on 05 Oct, 2018
BitcoinPeople provides a direct connection between buyers and sellers around the world. When you use BitcoinPeople’s services (we’ll refer to BitcoinPeople.com, Pattern by BitcoinPeople, our mobile apps, and other services as our “Services”), you are responsible for complying with this policy, regardless of your location.
As a global company based in the US with operations in other countries, BitcoinPeople must comply with economic sanctions and trade restrictions, including those implemented by the Office of Foreign Assets Control (“OFAC”) of the US Department of the Treasury. This means that BitcoinPeople or anyone using our Services can’t take part in transactions that involve designated people, places, or items that originate from those places, as determined by agencies like OFAC.
This policy applies to anyone that uses our Services, regardless of their location. It is up to you to familiarise yourself with these restrictions.
For example, these restrictions generally prohibit, but are not limited to, transactions involving:
Certain geographic areas, such as Crimea, Cuba, Iran, North Korea, and Syria, or any individual or entity operating or residing in those places;
Individuals or entities identified on sanctions lists such as OFAC’s Specially Designated Nationals (“SDN”) List or Foreign Sanctions Evaders (“FSE”) List;
Nationals of Cuba, regardless of location, unless citizenship or permanent residency outside of Cuba has been established; and
Items originating from areas including Cuba, North Korea, Iran, or Crimea, with the exception of informational materials such as publications, films, posters, phonograph records, photographs, tapes, compact disks, and certain artworks.
In order to protect our community and marketplace, BitcoinPeople takes steps to ensure compliance with sanctions programmes. For example, BitcoinPeople prohibits members from using their accounts while in certain geographic locations. If we have reason to believe you are operating your account from a sanctioned location, such as any of the places listed above, or are otherwise in violation of any economic sanction or trade restriction, we may suspend or terminate your use of our Services. Members are generally not permitted to list, buy, or sell items that originate from sanctioned areas. This includes items that pre-date sanctions, since we have no way to verify when they were actually removed from the restricted location. BitcoinPeople reserves the right to request that sellers provide additional information, disclose an item’s country of origin in a listing, or take other steps to meet compliance obligations. We may disable listings or cancel transactions that present a risk of violating this policy.
In addition to complying with OFAC and applicable local laws, BitcoinPeople members should be aware that other countries may have their own trade restrictions and that certain items may not be allowed for export or import under international laws. You should consult the laws of any jurisdiction when a transaction involves international parties.
Finally, BitcoinPeople members should be aware that third-party payment processors, such as PayPal, may independently monitor transactions for sanctions compliance and may block transactions as part of their own compliance programmes. BitcoinPeople has no authority or control over the independent decision-making of these providers.
The economic sanctions and trade restrictions that apply to your use of the Services are subject to change, so members should check sanctions resources regularly. Below are some examples for educational purposes only. For legal advice, please consult a qualified professional.
Resources: US Department of the Treasury; US Department of Commerce; US Department of State; European Commission